Terms of Service

TERMS OF SERVICE

These Terms of Service ("Terms") govern your use of the ChunkIQ platform ("Service") provided by ChunkIQ ("we", "our", or "us"). By accessing or using the Service, you agree to be bound by these Terms.


1. ACCEPTANCE OF TERMS

By creating an account or using ChunkIQ, you agree to these Terms of Service and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.


2. DESCRIPTION OF SERVICE

ChunkIQ provides an unstructured data pipeline platform that integrates with Microsoft 365 and Azure services. The Service orchestrates the ingestion, extraction, chunking, embedding, and indexing of documents within your Azure tenant.


3. ACCOUNT RESPONSIBILITIES

- You are responsible for maintaining the security of your account credentials
- You must provide accurate and complete information when creating an account
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorized use of your account
- You are responsible for the proper configuration and security of your Azure resources


4. ACCEPTABLE USE

You agree NOT to:
- Use the Service for any unlawful purpose or in violation of any applicable laws
- Attempt to gain unauthorized access to any part of the Service
- Interfere with or disrupt the Service or its infrastructure
- Reverse engineer, decompile, or disassemble any part of the Service
- Use the Service to process data you do not have the right to process
- Share your account credentials with unauthorized parties
- Exceed the usage limits of your subscription plan


5. DATA OWNERSHIP

Your Data: You retain full ownership of all data processed through ChunkIQ. Your documents, extracted content, embeddings, and search indexes remain entirely within your Azure tenant and under your control.

Platform Data: We own and retain all rights to the ChunkIQ platform, including its software, algorithms, documentation, and user interface.


6. SUBSCRIPTION & BILLING

- Subscription plans and pricing are detailed on our Pricing page
- Plans may include usage limits on document processing volumes
- We reserve the right to modify pricing with 30 days advance notice
- Downgrading your plan may result in reduced feature availability


7. SERVICE AVAILABILITY

We strive to maintain high availability of the ChunkIQ platform. However:
- The Service is provided on an "as-is" and "as-available" basis
- We do not guarantee uninterrupted or error-free operation
- Scheduled maintenance windows will be communicated in advance
- The performance of pipeline operations depends on your Azure resource configurations


8. LIMITATION OF LIABILITY

To the maximum extent permitted by law:
- ChunkIQ shall not be liable for any indirect, incidental, special, or consequential damages
- Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
- We are not responsible for data loss resulting from misconfigured Azure resources
- We are not liable for service interruptions caused by third-party providers (Microsoft Azure, Microsoft 365)


9. TERMINATION

- You may cancel your account at any time from your profile settings
- We may suspend or terminate your account for violation of these Terms
- Upon termination, your account data will be deleted within 30 days
- Data stored in your Azure tenant is not affected by account termination


10. MODIFICATIONS TO TERMS

We may update these Terms from time to time. Material changes will be communicated via email or platform notification at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.


11. GOVERNING LAW

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.


12. CONTACT

For questions about these Terms, please contact us through the Contact Us page on our website or submit a support ticket from your dashboard.